Frequently Asked Questions
Got Questions? We Have Answers – Fast.
For Doctors.
What are the benefits of using RxNow Pharmacy for my practice?
Partnering with RxNow Pharmacy saves your staff time by eliminating manual prescriptions and reducing administrative burdens. It also enhances patient experience through swift delivery, potentially increasing patient loyalty and satisfaction. Our system also provides real-time tracking of dispensed and delivered medications, and accurate reporting for compliance.
How does using RxNow Pharmacy benefit patient well-being?
By simplifying the prescription process and ensuring swift delivery, we empower your patients to focus on their recovery without the added stress of pharmacy visits, potentially leading to better health outcomes. But it doesn’t stop there. RxNow Pharmacy isn’t just reserved for priority treatments such as painkillers and antibiotics, we also fulfill everyday products including clinical-grade personal care, wellness supplements, and baby and child health.
How does RxNow Pharmacy integrate with my existing clinic workflow?
Our system offers seamless e-prescribing integration, allowing you to send prescriptions directly to RxNow Pharmacy with just a few clicks within your current electronic health record (EHR) system.
What is the delivery timeframe for patients?
Patients typically receive their prescription within two hours of you sending the electronic prescription to RxNow Pharmacy.
How does RxNow Pharmacy handle insurance approvals for patients?
We manage the approval process directly with the health insurance provider, minimizing delays and inconvenience for your patients.
How does RxNow Pharmacy ensure accuracy and avoid errors in prescriptions?
Our integrated e-prescribing system minimizes the risk of errors associated with traditional handwritten prescriptions, ensuring greater accuracy in dispensing.
How does RxNow Pharmacy handle prescription refills?
Our system includes automated refill reminders for your patients, helping you and them stay adherent to treatment schedules.
Does RxNow Pharmacy comply with UAE health regulations?
Yes, we adhere to all health regulations in the United Arab Emirates. Our system provides audit-ready logs to ensure compliance and accurate reporting.
How can I partner with RxNow Pharmacy?
We invite you to partner with us to transform your patient care to an even more swift and seamless experience. Please visit the For Doctors section of our website and fill out the inquiry form, and our team will be in touch to discuss integration and collaboration.
For Patients.
How does RxNow Pharmacy make receiving my treatment easier?
RxNow Pharmacy streamlines the process by receiving your prescription directly from your doctor and delivering it straight to your doorstep within two hours. This eliminates the need for you to stop by a pharmacy and wait in line, especially when you’re not feeling well.
What happens after my doctor sends the prescription to RxNow?
Once your doctor sends the prescription electronically through our secure, integrated system, we immediately begin processing your order. You’ll receive notifications about your order status and estimated delivery time, keeping you informed every step of the way.
How long does delivery usually take?
We pride ourselves on our swift service. You can expect your prescription to be delivered to your residence in the United Arab Emirates in under two hours from the time we receive the electronic prescription from your doctor.
Do I need to handle the health insurance approval process?
No, we handle the health insurance approvals behind the scenes, saving you time and hassle. You can rest and focus on recovery while we manage this process.
Are prices the same as at a regular pharmacy?
Yes, at RxNow Pharmacy, our product costs are the same as all standard pharmacies in the United Arab Emirates. We believe in transparent and fair pricing.
Can I get information about my treatment, such as dosage and side effects?
Absolutely. We provide dosage guidance and important side-effect advice, when required, to ensure you understand your treatment. Our qualified pharmacists are available to answer any questions you may have through our active live chat or other contact methods.
What if I need a repeat prescription?
RxNow Pharmacy offers an auto-refill on-demand system. We will inform your doctor ahead of time when your prescription is nearing completion to ensure you never run out of essentials.
Is my personal and medical information kept private and secure?
Yes, transparency and trust are core values at RxNow Pharmacy. We operate with the highest ethical standards and employ robust security measures to protect your personal and medical information. Our service is discreet and professional, ensuring your privacy.
What if I have a question or need support?
We offer support in various languages whenever you need it through our active live chat feature. Our team is readily available to assist you with any inquiries or concerns.
How do I start using RxNow Pharmacy?
Simply ask your doctor to send your prescription electronically to RxNow Pharmacy. If they have any questions about our system, they can find more information in the For Doctors section of our website or contact us directly.